Privacy Policy
Last updated: 29 June 2026
Meridia is committed to protecting your privacy and to handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Who we are
Meridia is a parent organisation that brings together a connected group of disability, employment, mental health, clinical and community-services brands across Australia. In this policy, "Meridia", "we", "us" and "our" refer to Meridia and its member organisations. Where a member organisation has its own privacy policy, that policy applies to the services it delivers.
The information we collect
The personal information we collect depends on how you interact with us. It may include:
- your name, email address, phone number and postcode;
- the contents of any enquiry or message you send us;
- information you provide when applying for a role or expressing interest in our services; and
- technical information about your visit to our website, such as your device and browser type and the pages you view.
We only collect personal information that is reasonably necessary for our functions and activities, and we collect it directly from you wherever possible.
How we use your information
We use your personal information to:
- respond to your enquiries and provide the information or services you request;
- connect you with the right team or member organisation;
- improve our services and the experience of our website;
- keep you informed about our work where you have asked us to; and
- meet our legal, regulatory and reporting obligations.
Disclosure of your information
We do not sell your personal information. We may share it with our member organisations and with trusted service providers who help us operate (for example, IT, hosting and communications providers), and where we are required or authorised to do so by law. Any service providers we use are required to handle your information consistently with this policy and the Australian Privacy Principles.
Keeping your information secure
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.
Cookies and website analytics
Our website may use cookies and similar technologies to help it function, remember your preferences, and understand how the site is used so we can improve it. You can manage cookies through your browser settings; disabling some cookies may affect how parts of the site work.
Third-party services
Our website may use third-party services, such as spam protection on our contact form and website analytics. These providers may process limited information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with.
Your rights
Under the Australian Privacy Principles, you may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before acting on your request.
Making a complaint
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page, with the date it was last updated shown above.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Meridia
5 Edney Lane, Spring Hill NSW 2500
Email: [email protected]
Phone: 1800 123 456